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Sign-up for Effective Communication & People Management Workshop now!?

Another spam email in my inbox , I don’t remember to optin with this people, I guess they are harvesting emails.

From: KDU Management Development Centre (bhng@kmdc.com.my)
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Sent: Friday, July 18, 2008 1:09:50 AM
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Sign-up for Effective Communication & People Management Workshop now!

The workshop that build the confidence to understanding yourself
and understanding others.

The informative and interactive workshop's that you don't want to miss it.

SPEAKER : Ms. Angeline Yong
LOCATION : Uptown Conference Centre
DATE : July 22-23, 2008
COURSE FEE : RM2500 per pax only

COURSE CONTENT:
Apart from having the right attitude, effective people skills
and an ability to get along well with staff, co-workers,
customers and management are keys to a manager's
success at work and in business.

An in-depth knowledge and understanding of yourself
and the personalities of the people you work with will definitely
make life easier and more meaningful for you, not to
mention higher success in sales, improved teamwork and in
getting promoted...resulting in more income & job satisfaction for you.

This course forms the foundation of understanding yourself
and understanding others. It aims to explain the 'mystery' of
human behaviour, enabling you to make sense of the often
complex nature of everyday relationships.
This informative and interactive workshop will be conducted
with a good blend of instructions, discussions and role-plays.

The main objectives of this workshop are:
- To create awareness of one's personality,
one's strengths & weaknesses;
- To provide an understanding of the four personality types
and how to relate effectively with each type;
- To enhance communication & relational skills with team members,
management and customers, thereby improving relationships;
- To provide an opportunity for participants
to change their perspective from "this is how I am, understand me"
to "this is how he/she is, understand him/her",
thus transforming relationships;
- To be solution focused when helping staff to carry out their tasks. 

TOPICS:
* Introduction : Effective Communication
* Understanding Yourself
* Identifying The personalities
* Understanding Others
* Managing People & Getting Along
* Making it work for you
* Being a Solution Focused manager
* Being the leader others want to follow
* Case studies 

TARGET AUDIENCE:
General Managers, Customer Service Managers, Helpdesk Managers,
Operations Managers, Quality Managers
and all service-related managers and supervisors

SPEAKER'S PROFILE:
Angeline was trained and certified in the
United States of America by Florence Littauer,
best selling author of "Personality Plus"
(which has sold more than one million copies
and translated into 14 languages), and
one of the most sought after speakers internationally.
Angeline was the HP Country Manager, Education,
before her involvement with Everest Innovation.

What are your waiting for ? Sign-up now !

For Application and Enquiry, please contact our business office at Paramount HQ:-

KDU Management Development Centre Sdn. Bhd.
Level 8, Uptown 1, No. 1 Jalan SS 21/58, Damansara Uptown,
47400 Petaling Jaya, Selangor, Malaysia.
(The Uptown 1 building houses UOB Bank at ground level)
Tel: 012-3989030, 03-7712 3388 Fax: 03-7712 3366
Email: start@kmdc.com.my
website: www.kmdc.com.my